Never Split the Difference | Chris Voss | Talks at Google
Talks at Google
Why leaders watch it
A full-length treatment of FBI-derived negotiation methods for business and daily life.
Chris Voss, former FBI lead international hostage negotiator, discusses Never Split the Difference at Talks at Google. He challenges conventional negotiation wisdom.
Takeaways
- Mirroring and labeling
- Calibrated questions
- Aim for 'that's right' not 'yes'
Topics: Persuasion & negotiation
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