Harvard Expert on How to Navigate Difficult Conversations | Sheila Heen
National Association of Evangelicals
Why leaders watch it
Approaches for managing tough conversations at work.
Harvard's Sheila Heen, co-author of Difficult Conversations, speaks to a professional association about navigating difficult conversations. She covers the anxiety and anger that arise.
Takeaways
- Unpack what happened, feelings and identity layers
- Start from a learning stance
Topics: Feedback, coaching & mentoring, Persuasion & negotiation
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