dotScale 2014 - Robert Kennedy - Life in the Trenches of healthcare.gov
dotconferences
Why leaders watch it
First-hand account of rescuing a failing, high-visibility government project, showing what triage and ownership look like under scrutiny.
A dotScale 2014 talk by Robert Kennedy, a former healthcare.gov SRE who later worked at Google, about the engineering effort to rescue the troubled site. It explains the technical and organizational problems behind the failed launch.
Takeaways
- Rescue efforts need clear ownership and monitoring
- Visible failure demands fast triage and communication
- Small focused teams can turn a project around
Topics: Crisis & high-stakes leadership, Failure, safety & learning orgs, Change & transformation
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