Mikey Dickerson Velocity NY 2014 Keynote: "One Year After healthcare.gov..."
O'Reilly
Why leaders watch it
First-hand account of rescuing a failed government IT launch with a small team, covering how to establish clarity and trust in a crisis.
Mikey Dickerson's keynote at Velocity NY 2014, one year after the healthcare.gov launch failure. He recounts how a small team rescued the site and what the episode showed about government IT contracting.
Takeaways
- Small empowered team beat the bureaucracy
- Focus on metrics and shared visibility
- Leaders must clear obstacles and cut politics
Topics: Crisis & high-stakes leadership, Change & transformation
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