Kellie Romack on ServiceNow's $355M AI Transformation | From 4 Days to 8 Seconds
CAIO AI Leadership Podcast
Why leaders watch it
A CIO's playbook for turning AI pilots into measurable enterprise value.
ServiceNow Chief Digital Information Officer Kellie Romack explains how the company used AI internally to cut process times from days to seconds and generate measurable business value.
Takeaways
- Tie AI to measurable outcomes
- Redesign the process, not just the tool
- Lead the change with the people doing the work
Topics: AI strategy & adoption, Change & transformation
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