If Russ Ackoff had given a TED Talk...
Steven Brant
Why leaders watch it
Ackoff on why improving parts of a system fails and how to think about organizations as wholes.
A 1994 talk by systems thinker Russ Ackoff, who knew W. Edwards Deming, on continuous versus discontinuous improvement. It ends with an unexpected lesson.
Takeaways
- Optimizing parts can harm the whole
- Do the right thing before doing things right
- Continuous improvement can't replace redesign
Topics: Systems thinking & complexity, Change & transformation
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